The InvisibleShield warranty is a manufacturer program run by ZAGG, not an automatic guarantee that comes free with every protector. In short: the manufacturer (ZAGG) backs InvisibleShield screen protectors with a limited lifetime warranty, but to use it you register the product with ZAGG, keep your proof of purchase, and usually pay a shipping and handling fee each time you claim a replacement. It covers the protector wearing out or getting damaged, not the phone screen underneath. Here is how that warranty works, what to check before you buy, and what to do if the glass under your protector is already cracked.
What the InvisibleShield warranty covers (and who backs it)
InvisibleShield is a brand of screen protector made by ZAGG, so its warranty is the manufacturer's promise and every claim goes through ZAGG directly. Per ZAGG's published warranty policies, InvisibleShield protectors carry a limited lifetime warranty: if a registered protector wears, scratches, peels, or is damaged during the life of your device, the manufacturer (ZAGG) replaces the protector itself.
A few parts are easy to misread:
- "Lifetime" means the life of your device, with conditions - not a new protector forever, no questions asked, and usually with a shipping and handling fee per replacement.
- It covers the protector, not the screen. If your phone's actual glass cracks, the manufacturer's protector warranty does not pay for a screen repair.
- You must register to claim, and keep your receipt. ZAGG requires the product to be registered on ZAGG.com first, and proof-of-purchase rules vary by retailer, so hold onto your receipt or order confirmation.
Not every protector is covered like this - many cheap, unbranded ones carry no warranty at all. Always check whose warranty it is (the manufacturer's, not the store's) and what a claim costs.
How to claim an InvisibleShield replacement
If a genuine InvisibleShield has worn out or been damaged, the claim goes through the manufacturer (ZAGG). Based on ZAGG's support pages, the process runs like this:
- Create or sign in to a ZAGG.com account. You need one to register products and file claims.
- Register the damaged product. From your account dashboard, choose Register a Product; ZAGG requires registration before it will accept a claim.
- Start the replacement. Under Registered Products, find the item, select Get a Replacement, and follow the steps.
- Pay the shipping and handling fee. A valid claim does not charge you for the protector itself, but a shipping and handling fee applies to each order.
- Return the old protector if asked. ZAGG may require you to send back the damaged shield, and not returning it in time can trigger a charge. Orders usually process within a few business days.
Only one item is covered per warranty order, and because ZAGG sets these terms and can change them, confirm the current process and fees on ZAGG's official warranty pages before you file.
What to check before you buy a screen protector
A warranty is only one factor. Before you buy, weigh these too:
- Coverage type. Is there a genuine manufacturer warranty, is it one-time or ongoing, and what does a claim cost?
- Material. Tempered glass or film - more on that below.
- Fit for your exact model. A protector cut for the wrong model leaves edges exposed or blocks the camera, earpiece, or Face ID cutout.
- Install quality. Applied with dust trapped under it or slightly off-center, a protector protects less and lifts at the corners. This is where a professional install earns its keep.
Tempered glass vs film: which protector is better?
The two common types protect differently:
- Tempered glass suits flat and lightly curved screens. It is rigid, feels like the original glass, resists scratches well, and takes the brunt of an impact - often cracking itself so your screen does not. It is thicker and can struggle on very curved edges.
- Film (TPU or PET) is thin, flexible, and wraps curved edges better, and some films self-heal light scratches. It feels less like glass and offers less impact protection than tempered glass.
For most phones, tempered glass gives the best day-to-day drop and scratch protection; on heavily curved displays, a quality film or curved-glass protector may fit better. Either way, the protector is a wear part - meant to take damage so the screen underneath stays intact.
A screen protector is cheap insurance against a repair
Here is the honest version: no screen protector guarantees your screen will never crack - a hard corner drop can break a display even through good glass. But a protector absorbs and spreads everyday impacts, resists the scratches that weaken glass over time, and very often sacrifices itself in a fall so the phone survives. Set against the cost of a broken display - a screen repair starts from $50, depending on your model - it is one of the cheapest forms of insurance you can put on a phone.
If the glass under your protector is already cracked, that is no longer a protector question - it is a screen repair. A spidered display, black blotches, dead touch spots, or lines usually mean the panel needs replacing, which a manufacturer's protector warranty does not cover. See our guide to phone screen repair for what that involves and how it is priced.
Buy and fit a screen protector properly in Orlando
URPhone Store carries a wide range of screen protectors - from tempered glass to premium brands - and installs them professionally, with clean surface prep, correct alignment, and a bubble-free finish, so your protector does its job instead of peeling at the corners a week later. A protector we sell is covered against product defects: if it fails because of a fault in the product itself, we replace it at no charge. Physical or accidental damage - a drop, an impact crack, or scratches from daily use - is not covered, the same way a manufacturer warranty draws that line.
Our own protector coverage is separate from ZAGG's InvisibleShield warranty. If you have an InvisibleShield and want to claim ZAGG's manufacturer warranty, you file that directly with ZAGG - we do not process ZAGG's manufacturer claims in store.
Already cracked the glass under your protector? Bring it in and we will repair the screen and fit a fresh protector in one visit. Every repair is backed by our 1-year warranty on parts and labor (does not cover new accidental or liquid damage after the repair), and most screen repairs are done the same day when parts are in stock.
Find your nearest of our three Orlando-area stores on our locations page. Call (321) 300-2023 or book a visit, and we will set you up with the right protector, fitted right.
